Your credit card statement will show a charge from Swatchd (or SWD for some credit card processors).
On a computer:
During checkout and before making payment, you will see an order summary on the right-hand side of the screen. Enter your code in the text box marked 'Discount Code' and click 'apply'. Proceed to check out and make payment.
On a mobile device:
During checkout and before making payment, click on the link at the top of the page that says 'Show Order Summary'. A field where the discount code can be entered will now appear. Enter your code and click on the arrow. Proceed to checkout and make payment.
Feel free to reach out to us if you need further assistance.
Fulfillment and Shipping Times
All orders will be fulfilled within 1-3 business days after receiving payment (these may be delayed on or around public holidays).
Orders sent to the USA will take 5-7 business days to arrive. (by USPS)
For international orders shipping times may be longer.
Indication of international shipping times (business days):
Europe, UK, Russia, Australia, Asia: up to 20 days
South America, Africa: up to 40 days
Canada: up to 15 days
AlI our items will be shipped to the buyer's shipping address which was entered at the time of ordering. Please verify your address before finalizing your order. Once payment for your order has been processed, the shipping address cannot be changed!
All orders can be tracked. The buyer will receive a tracking code by email after the product has been shipped from our warehouse.
Tracking can also be done via this link:
We offer free standard shipping with USPS on all orders sent to the USA, unless explicitly mentioned otherwise. For all other countries, we may charge shipping rates which will be indicated during checkout.
In case you have purchased multiple items in the same order, we will do our best to combine these into one shipment.
However, the items may not all come from the same warehouse and for that reason you could receive separate shipments with different tracking numbers.
Rest assured, you will only pay for shipping once (if applicable).
If, after placing your order you would like to change your shipping address, let us know as soon as possible.
We cannot guarantee that it is always possible to change the shipping address but we can try.
If this indicates that the package was delivered, maybe you weren't home at that time to receive it. Please check with family members first. Sometimes your package might have been delivered to your neighbours (depending on the carrier's policy).
If you're positive that the shipment was not delivered, please reach out to the carrier as they will be able to give you more information.
For shipping to other countries, the shipping rates are much higher and we ask for a relatively small fee of 5 USD. Any cost in excess of this will still be covered by us.
Please note that delivery times for items shipped abroad may be considerably longer.
See our shipping policy for more details.